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INFORMATION TECHNOLOGY JOBS

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INFORMATION TECHNOLOGY HELP DESK TECHNICIAN

Fisher Companies, LLC is now hiring an Information Technology Help Desk Technician to provide tech assistance throughout the companies' numerous Mid-Michigan locations. The Fisher Companies are comprised of several construction-related operations, a golf course, and more, with Michigan locations in Mt. Pleasant, Midland, Bay City, Alma, Clare, and also Franklin, KY.

 

The Fisher Companies have been proud members of the Mid-Michigan Community since 1925.

KEY RESPONSIBILITIES & SKILLS:

  • Serve as the first contact with customers (Employees) who need technical assistance, via the phone or email

  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues

  • Provide quick resolutions and excellent customer service

  • Follow-up with customers (Employees), as needed

  • Maintain technical documentation and a service catalog on installation of software, configuration of hardware, and problem troubleshooting

  • Keep record of problems and their resolution

  • Provide feedback on processes and make recommendations on areas to improve

  • Provide needed information on IT products or services

  • Redirect unresolved issues to the next level of Support Personnel

QUALIFICATIONS

  • Have an in-depth knowledge of computer systems and mobile devices

  • Hands-on experience with diagnosing and resolving basic technical issues

  • Excellent communication and interpersonal skills

  • Customer-oriented and patient

COMPENSATION

  • Weekly Pay

  • Medical, Dental, and Vision Insurance

  • 401(k) Package with Employer Match

  • Life Insurance Policy

Fisher Companies, LLC is an Equal Opportunity Employer. It is the policy of Fisher Companies, LLC to afford equal employment opportunities regardless of a person's race, religion, color, national origin, sex, age, marital status, height, weight, genetic information, or disability.

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